Daily Operations

Common tasks and workflows for daily BRC Risk Management operations including risk data fetching, entity management, and monitoring.

Daily Operations Overview

This guide covers the most common tasks you’ll perform when using BRC Risk Management on a day-to-day basis. Whether you’re a credit manager, risk analyst, or general user, these workflows will help you efficiently manage risk assessment data.

Common Daily Tasks

Checking Customer Risk Before Sales

When: Before preparing quotes, processing orders, or setting payment terms Who: Sales representatives, credit managers, customer service

Steps:

  1. Open the Customer Card for the specific customer

  2. Look at the Risk FactBox on the right side of the page

  3. Review key indicators:

    • Risk Level: Current risk category (Critical, High, Medium, Low)
    • Credit Score: Numerical score from 0-100
    • Debt Balance: Outstanding debt amount
    • Payment Marks: Number of collection marks
    • Last Updated: When risk data was last fetched

  4. If data is outdated (more than your update schedule):

    • Click Actions → Fetch Risk Data
    • Wait for the update to complete
    • Review updated risk information

  5. If customer has no risk data linked:

    • Click Actions → Link to Business Entity
    • Search for the company using name or VAT number
    • Select the correct company from search results
    • Confirm the linking

Monitoring High-Risk Entities

When: Daily risk review, morning checks, before major decisions Who: Risk managers, credit managers

Steps:

  1. Open Risk Manager Role Center

  2. Review Risk Assessment Cues for portfolio overview:

    • Count of Critical and High-risk entities
    • Recent risk level changes
    • Entities requiring attention

  3. For detailed review:

    • Click Business Entities to open the list
    • Filter by Risk Level → Select “CRITICAL” and “HIGH”
    • Review entities with recent changes or high balances

  4. Take action on high-risk entities:

    • Open individual Business Entity Cards
    • Review recent changes in risk level
    • Check connected customers/vendors
    • Consider adding to watchlists for closer monitoring

Updating Risk Data for Key Accounts

When: Before important business decisions, weekly/monthly reviews Who: Credit managers, risk analysts

Bulk Update Process:

  1. Open Business Entity List
  2. Select multiple entities using Ctrl+Click
  3. Use bulk actions to:
    • Fetch Risk Data for selected entities
    • Add to Watchlist for monitoring
    • Update Schedule for automatic refreshes

Individual Update Process:

  1. Open Business Entity Card
  2. Click Actions → Fetch Risk Data
  3. Review the updated information
  4. Check for risk level changes
  5. Update Next Fetch Date if needed

Linking Customers and Vendors to Risk Data

When: Setting up new customers/vendors, discovering unlinked entities Who: Data entry staff, credit managers

For New Customers/Vendors:

  1. Create the customer/vendor record as normal
  2. On the Customer/Vendor Card, look for the Risk FactBox
  3. If no risk data is shown:
    • Click Actions → Link to Business Entity
    • Search Process:
      • Enter company name (primary search)
      • If no results, try VAT registration number
      • If still no results, try company registration number
    • Select correct match from search results
    • Confirm linking to create the connection

For Existing Unlinked Records:

  1. Find unlinked records:

    • Filter Customer/Vendor lists where BRC TIC Company ID is blank
    • Or run reports to identify unlinked records

  2. Link in bulk:

    • Select multiple unlinked records
    • Use batch linking actions
    • Review and confirm each link

Watchlist Management

Creating Watchlists:

  1. Open Risk Watchlists page

  2. Click New to create a watchlist

  3. Configure criteria:

    • Name and Description: Clear purpose statement
    • Risk Level Triggers: Which risk levels to monitor
    • Credit Score Thresholds: Minimum/maximum scores
    • Debt Balance Limits: Amount thresholds
    • Payment Mark Limits: Collection mark thresholds

  4. Set notifications:

    • Notification Type: Email, Webhook, or Internal
    • Recipients: Email addresses or webhook URLs
    • Frequency: Immediate or scheduled

Monitoring Watchlists: {#watchlists}

  1. Check watchlist matches:

    • Open Risk Watchlists page
    • Review Last Check Date/Time for each watchlist
    • Open individual watchlists to see current matches

  2. Review notifications:

    • Check email for watchlist alerts
    • Review internal notifications in Business Central
    • Monitor webhook endpoints for real-time updates

  3. Take action on matches:

    • Contact customers/vendors that match criteria
    • Adjust credit limits or payment terms
    • Create follow-up tasks or reminders

Weekly Tasks

Portfolio Risk Review

Every Monday Morning:

  1. Open Risk Manager Role Center

  2. Review weekly metrics:

    • Total entities by risk level
    • New high-risk entities
    • Risk level changes from previous week

  3. Generate reports:

    • High-risk customer report
    • Vendor risk assessment summary
    • API usage summary

  4. Plan week’s activities:

    • Prioritize high-risk account reviews
    • Schedule customer/vendor communications
    • Plan risk data updates for key accounts

Bulk Risk Data Updates

Scheduled Weekly Updates:

  1. Identify entities for update:

    • Filter by Next Fetch Date = today or overdue
    • Focus on high-value or high-risk entities

  2. Perform bulk updates:

    • Select entities for update
    • Execute Fetch Risk Data action
    • Monitor for API errors or failures

  3. Review results:

    • Check for risk level changes
    • Identify new high-risk entities
    • Update watchlist criteria if needed

Monthly Tasks

API Usage Review

Monitor API Consumption:

  1. Check API usage:

    • Review current month’s API call count
    • Compare against monthly limits
    • Identify peak usage periods

  2. Optimize usage:

    • Adjust update schedules for low-priority entities
    • Review and remove obsolete business entities
    • Optimize bulk update scheduling

System Maintenance

Data Cleanup:

  1. Archive old data:

    • Review API call logs older than 12 months
    • Archive inactive business entities
    • Clean up old notification logs

  2. Review configurations:

    • Validate risk level thresholds
    • Update watchlist criteria
    • Review user permissions and access

Troubleshooting Common Issues

Risk Data Not Updating

Symptoms: Old data, fetch actions fail Solutions:

  1. Check API credentials in Risk Setup
  2. Verify network connectivity
  3. Check API rate limits
  4. Review error logs in API Call Ledger

Linking Problems

Symptoms: Cannot find company in search, linking fails Solutions:

  1. Verify company name spelling
  2. Try alternative search criteria (VAT, registration number)
  3. Check if company exists in risk provider database
  4. Manual entity creation if necessary

Watchlist Not Triggering

Symptoms: No notifications despite criteria being met Solutions:

  1. Check watchlist is enabled
  2. Verify notification configuration
  3. Test email/webhook endpoints
  4. Review watchlist evaluation logs

Performance Tips

Efficient Workflows

Batch Operations:

  • Use bulk actions for multiple entities
  • Schedule updates during off-peak hours
  • Group similar tasks together

Smart Filtering:

  • Use saved filters for common views
  • Set up role-based default filters
  • Use quick actions for frequent tasks

Monitoring Optimization:

  • Set appropriate update schedules
  • Focus monitoring on high-risk/high-value entities
  • Use watchlists instead of manual monitoring

For advanced features and power user capabilities, see Advanced Features. For basic orientation, start with Getting Started.

Last modified December 4, 2025: Merge roadmap examples and other updates from BRC-Docs-Test (92ea440)